In 2000, I made the following prediction at the CIC Forum in Washington DC:
“Mobile phones will morph into ‘widgets’ (wireless internet devices for geo-positioning, ecommerce and telecommunication).”
I went on to forecast that our phones will become web browsers, “Walkmen” (iPods were not invented yet), still/video cameras, GPS systems, email managers, calendar/contact managers, micropayment systems and more.
Here is the actual slide shown at the conference:
What fueled my interest was the potential that mobile applications held for meetings. Meetings are mobile and inherently in need of mobile technology to manage event data!
What a difference a decade makes! All these predictions have come true and mobile apps are now the hottest line of software development. There are hundreds of direct applications for events, tradeshows, associations and venues. Here are several of the significant ones.
Multipurpose conference applications:
These “Swiss army knife” applications provide multiple tools bundled in one application:
Quick mobile was the mobile application for the MPI MeetingDifferent and will be for the MPI WEC. It also used at major film festivals including Sundance and Tribeca. Features include: full conference schedule, personal agenda building, area guide (with Frommer’s integration), search capabilities for attendees/speakers/exhibitors, integration with social media including Twitter/Facebook/Pathable and messaging. They build apps for the iPhone, iPad, Blackberry, Android and mobile web providing greater ease of use than companies that provide only mobile web versions.
Follow Me www.core-apps.com
Follow Me was the mobile app for the 2010 Consumer Electronic Show, one of the largest shows in the tradeshow industry. Features include a full conference schedule, personal agenda builder, maps, exhibit hall way-finding (you are a dot on the map), course notes/literature pick-up, session alerts, Twitter integration, and sponsorship revenue sharing. They also build native apps for the major smart phones ( iPhone, Android, Blackberry) and mobile web for the rest.
Similar to QuickMobile and Follow Me, EventKaddy provide native apps for most smart phones. Shows include the large 2010 Western Veterinary Conference in Las Vegas, Features include full conference listings, customized attendee agenda building, attendee networking tools, interactive floor plans/maps, multimedia listings for exhibitors, digital coupons/brochures/course notes (in .pdf), conference alerts from show organizer to attendees, with extensive metrics.
EMA provides multiple-platform mobile web applications (iPhone, Android, Windows Mobile, Blackberry and mobile web) including conference agenda, exhibit directory, conference alerts, hotel information, local area resources, attendee messaging and social media integration.
Zerista is as an online networking/ business matchmaking tool, but as now put much of their emphasis on mobile networking apps. Their mobile community application Zerista Pro was used at the Mobile World Congress with more than 20,000 users. Features include mobile web meeting scheduler, attendee directory, personal profiles, attendee matching, social media integration (Twitter/Facebook), personal scheduler, full agenda, exhibitor directory, booth locator, virtual booths, floor plans, and local guides.
Event Media Concept’s Mobile Conciergewww.eventmediaconcepts.com
Mobile web applications providing conference agenda, exhibit directory, conference alerts, hotel information with GPS mapping/star ratings, local area resources with GPS mapping, attendee messaging and social media integration. Mobile web applications tend to be slower and not as user-friendly as native applications built for specific phones. On the plus side, nothing needs to be downloaded to have it work.
VisionTree is a service company focusing primarily on the pharmaceutical industry. They provide mobile handsets similar to an audience polling service which can be supplemented by attendees mobile phones. Features include audience polling, text Q&A, feedback forms, conference agenda, speaker bios.
A2ZInc’s ChirpE www.a2zinc.net
A2ZInc has been a pioneer in web-based exhibit floor plan sales, mapping and management providing services for more than 600 shows per year. They are also developing a mobile application called ChirpE. This mobile web application includes a full conference agenda, event alerts, exhibit guide, exhibit floor plan, social media integration with LinkedIn/Facebook/Twitter, and personalized agenda building.
A2Z has gone to great lengths to build a mobile platform that will work well with other mobile and web apps including strong matchmaking tools. They have also built some of the best social media integration and aggregation tools for mobile apps for the events industry.
This is another mobile web-based product with agenda, exhibitor information, basic surveys, searchable attendee list, basic city guide, and SMS alert sign-up.
Mission Software http://event-master.com/mobile_phone_service_key_features.html
Mission Software, based in the UK, has Mobile Phone Service providing a range of mobile web and on-demand text services for events including agendas, exhibit information, travel info, SMS messaging, and SMS voting.
Text messaging event information services:
Text messaging has some advantages. It is cheap, is accessible on virtually all mobile phones. Here are two similar products incorporating this technology:
SNIPP www.snipp.com and XIPP www.xnip.comn
These two nearly identical products work like this: Identify everything of interest at an event (people, exhibit products, exhibit booths, course notes, articles, weblinks, etc.) with a unique ID code (e.g. A345B). Then text message this ID code to 76477 (S-N-I-P-P) for Snipp or 29292 (for Xnip). Then attendees can access the information collected anytime via a personal web page at the Snipp.com or Xnip.com websites. This provides inexpensive, paperless, and digital ways of accessing event information.
Audience polling and surveys:
Audience polling devices are a great way of stimulating attendee interaction and finding out what they are thinking. However, traditional keypads can be beyond the budget for many events (from $3-12/person/dar). Phone based polling/survey systems, although not as fast or capable as keypads, can be right for some events.
Traditional surveys methods are problematic. Paper surveys are inefficient in tallying and end in landfills. Web surveys often are captured days after the event when impressions are cold often resulting a low response rate. Alternatively, mobile survey tools are low-cost, low in environmental impact, efficient in data collection and capture the data while the impressions are fresh.
Here are several mobile survey products:
iPod and iPad applications for surveys, data collection, prize give aways, presentation tools, and metric tools with applications for meetings and trade shows.
Validar is primarily an exhibitor lead management/intelligence company. Their SMS Survey product provides text messaging surveys at events. Ask attendees questions about the keynote speaker or solicit advice on which sessions met expectations and which fell short. Attendees can respond to surveys using any SMS-enabled device, such as a PDA, cell phone, or smart phone. This system has the capability to ask answer several questions with one text message, making it more convenient survey tool than those using a separate text message for every question.
Similar to Validar, Zuku provides low-cost text messaging (SMS) polling and Q&A. Responses can be projected live.
Plug and Poll (www.plugandpoll.com)
Plug and Poll is a Dutch firm providing similar SMS polling services.
PollEverywhere provides SMS polling and Q&A sessions. They also integrate with Twitter and mobile web responses, and, as with standard audience polling systems, results can be projected live. These polling questions can be integrated directly into a PowerPoint program making it easy for a speaker to use it. Try it for free for up to 30 responses.
Traditional lead retrieval is one-way (from attendee to exhibitor), location bound (at the exhibit booth), and expensive for the exhibitor. Mobile lead exchange provides two-way, less expensive, digital ways to exchange contact information anywhere at the event.
DUB – Mobile Business Card Networking www.dubmenow.com
This app was used at the South-By-Southwest 2010 (SXSW), the same Music and Media conference where Twitter debuted two years ago. This app works with iPhone and Blackberry (with Android, and Window Mobile Media coming) to exchange electronic business cards. It allows you to locate people near you at a conference or send your card via SMS or email. This automatically syncs with your phone address book and updates to contacts are updatee automatically. It also integrates with LinkedIn and Twitter.
Bartizan’s iLeads www.bartizan.com/index.php?id=62
Bartizan has been a traditional lead retrieval service for more than 30 years. Their new iPhone app is a tacit admission that the traditional lead retrieval model is on the way out. iLeads is an iPhone/iPad app giving each attendee at a tradeshow a unique 4-6 digit code printed in 16pt.font on their name badge. Those with access to the iLeads database (usually exhibitors) log into a specific event on their iPhone, type in attendee’s 4-6 digit code, and then can see (and record) the full contact information. There are built in qualifier questions, seven standard action codes and an area for notes. All leads are date/time stamped and, using the phone cam, a contact’s photo also can be attached.
Digital show guides:
A primary focus for these apps are on the exhibitor information and floor plan:
Interactive maps, schedules, and exhibitor info for the iPhone and iTouch sold through the iTunes store.
Member management for associations:
Associations are moving to use mobile tools to provide member services. The major association management companies are expanding their product lines to include these options. Here is a stand-alone one:
A range of membership and association mobile web management tools including member directory with full contact info, member photos, personal contacts, special interest groups, staff roster/contacts, and member alerts.
This will likely be a hot development area where meeting planners will be able to access all online event registration and housing data through their mobile phones.
Otto is one such example. Veteran designers from the pioneer meetings technology company SeeUThere have built a revolutionary attendee management/online registration product. It has full mobile integration so planners can access all attendee/housing data from an iPhone. The registration product is free for the first month and then only $49/month thereafter with no transaction fees.
Venue and Location Concierges
These applications are designed for the venues to provide to attendees or hotel guests:
This nicely designed iPhone application helps conference attendees at convention centers. The “myBCEC” app designed for the Boston Convention & Exhibition Center is a good example of what other venues could do. The app contains a full, interactive venue map, local area restaurant/services information, the event calendar for the facility (with Twitter event hashtag links), transit information (including airport departures, traffic alerts, directions, parking information, subway alerts), a wide range of information about the venue (venue twitter feed, lost & found), and exhibitor information (utilities, AV, F&B, cleaning, etc.).
RunTriz is a pocket concierge for hotels. Hotel guests can order room service, view the drink menu, contact housekeeping, receive messages from the hotel front desk, schedule a wake-up call, arrange transportation, and view local shopping, restaurants and nightlife. If you don’t have an iPhone, participating hotels will loan you an iTouch.
Geovative GeoTours (www.geovative.com)
Geovative provides destination marketing using multimedia GPS tours with mobile apps.
Micropayment Systems/Near Field Communication:
Near Field Communication (NFC) is a short-range (about 4 in.) wireless communication standard used in Europe. Primarily designed for making quick payments, residents of Estonia, for example, can tap their phones on a parking meter or at a rapid-transit turnstile, making a immediate and easy transaction form the ‘e-wallet’ stored on their phone. Nokia and Samsung are among the phone manufacturers that currently offer NFC and there are rumors that the next generation of iPhone will have it as well. NFC provides great potential for meetings including lead exchange, electronic ticketing, and micropayments. If the new iPhone adopts this standard, NFC will become huge in the tradeshow arena.
ITN International (www.itn-international.com)
ITN, a high-end registration company, is a pioneer in using NFC for events and tradeshows. They provide innovated capabilities for attendee tracking, lead data collection, event micropayment systems and more.
Consumer mobile apps with event applications:
Although this article focuses on event-specific mobile applications, there are few consumer app that bear a brief mention:
Foursquare www.fourquare.com and Gowalla www.gowalla.com
These location-aware mobile applications allow people to check-in at a location to network with others and to share with friends. Although originally used in restaurants, bars, etc. these are starting to be used for events. Both were used at the 2010 South By Southwest Music and Media Conference in Austin.
iPhone app to share contact information and photos.
WebEx Meeting Center http://itunes.apple.com/us/app/cisco-webex-meeting-center/id298844386?mt=8
iPhone app to tap into schedule, attend and start WebEx online meetings
iPhone task management
Google Goggles www.google.com/mobile/goggles
Built for Android phones, this product holds great promise for augmented reality applications. Simply point your phone cam at a restaurant or other object, and get a link to the website. Take a picture of a business card and it converts it to data in your mobile contacts… And much more!
These are just a few! There are likely hundreds more meeting-specific applications on the way and tens of thousands of consumer mobile apps that can help attendees, meeting planners, exhibitor and meeting suppliers at events and tradeshow. Finally, these ‘widgets” have become a reality and much more will come.
Corbin Ball, CMP, CSP is a professional speaker and consultant focusing on meetings technology. With 20 years of experience running international citywide technology meetings, he now helps clients worldwide use technology to save time and improve productivity He can be contacted at his extensive web site: www.corbinball.com.